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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dave C

January 19, 2025

5  out of  5
rating by Dave C
"Great experience. I researched and purchased online and everything went smoothly. No confusion and prompt response. Very happy with everything."
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deborah collins

January 9, 2025

1  out of  5
rating by deborah collins
"RUN RUN RUN…..WOULD NEVER RECOMMEND. THEY REPORT ME WITHOUT MY KNOWLEDGE. ONLY GET A NOTICE"
We responded:
"I'm sorry we could not help you obtain insurance with our company. Eligibility is based on a number of factors that, individually, or in combination, prevented us from offering you coverage. As time elapses and items fall off your record we can try again. "
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Rebecca Anthony

December 28, 2024

5  out of  5
rating by Rebecca Anthony
"I have home and 2 vehicles insured with State Farm after transferring from another insurance agency. Today I had a policy review with my agent Keith Hargrove and was able to save nearly $200 on my vehicles insurance. My home insurance remains reasonable and only increased about $30. I am pleased with the excellent customer service provided today and a previous next day refund for a towing claim."
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STERLING LLC

December 26, 2024

1  out of  5
rating by STERLING LLC
"I DO NOT RECOMMEND THIS AGENT. I WILL BE REPORTING HIM AND REBECCA. I HAVE BEEN REACHING OUT TO THEM SINCE DECEMBER 4TH IN REGARDS TO MY CONCERNS ABOUT NOT RECEIVING A BILL OR NOTICE. IF IT WAS NOT FOR CINDY; I WOULD BE DRIVING WITHOUT CAR INSURANCE. I WILL BE REPORTING THEM TO CORPORATE AND THE CONSUMER PROTECTION AGENCY FOR THE STATE OF FLORIDA. THIS IS AN INCOMPETANT LOCATION. THEY DO NOT CARE ABOUT THEIR PEOPLE. I THANK GOD FOR ALLOWING ME TO REMEMBER TO REACH OUT OFTEN TO THEM. I AM GOING TO NEED THIS PAPER TRAIL WHEN TO GET HIM FINED AND REBECCA'S LICENSE TAKEN AWAY. I HAVE A PERFECT DRIVING RECORD AND MISTAKES DO HAPPEN WHEN IT COMES TO SUBMITTING PAPERWORK BUT I WAS NEVER NOTIFIED THAT THERE WAS AN INACCURACY. I WILL BE TAKING THIS I HIGH AS IT CAN GO. I HAVE ALL THE PROOF AND ALL THE RECORDINGS OF REBECCA LYING OR SHE IS JUST STUPID."
We responded:
"Ms. North, Our records show all of your texts were answered by my staff soon after receipt. I'm not sure what other items you were inquiring about other than billing, or discounts. In any event, neither billing nor discounts influenced your pending cancellation. The only factor taken into consideration was your driving record. Our underwriting department sent you a cancellation letter (I've forwarded to you earlier) on November 12, 2024, stating the reasons for the cancellation. Unfortunately there is nothing I can do to reverse underwritings decision. I understand the timing is unfortunate and inconvenient but State Farm will provide coverage for you up until the date and time of the cancellation."
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Danette Roberts

December 12, 2024

5  out of  5
rating by Danette Roberts
"Quickly helped me switch insurance from Kentucky to Florida. Very pleased"
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Roberta Shackelsworth

December 5, 2024

5  out of  5
rating by Roberta Shackelsworth
"Victoria was awesome. Your saving me over 100$ a month. I'm so happy to be back with State Farm"
We responded:
"Roberta, we're happy that you've rejoined our State Farm Family. Thanks so much for your kind words and let others know how much we can help."
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Kendall Hinshaw

April 4, 2024

5  out of  5
rating by Kendall Hinshaw
"Aleesha Bylsma is very knowledgeable and friendly. She answered all my questions and helped me in me time of need. Thank you!"
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sabrina h.

April 2, 2024

5  out of  5
rating by sabrina h.
"Incredibly helpful and makes insurance feel less of a hassle"
We responded:
"Thank you so much for your kind words and trusting us with your insurance needs!"
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Tyler Jordan (Mr.J)

February 15, 2024

5  out of  5
rating by Tyler Jordan (Mr.J)
"Outstanding service. I recommend agent to everyone."
We responded:
"Tyler, thank you so much for your 5 rating. I look forward to continuing to serve you."
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Ignacia Caviedes

January 26, 2024

1  out of  5
rating by Ignacia Caviedes
"Terrible service. The only good part and helpful individual in this office was Shauna. Got a letter in the mail that my policy was being cancelled, minimal explanations and no elaboration by anyone, only to find out that with the new policy they drafted (without running it by me), I owed an entire 6 month premium upright (while being on auto pay for months prior) and no one felt the need to inform me of any changes. If you want obscene charges, no communication or professionalism by your agent, then stay here but otherwise find yourself a new agent to handle your policy."
We responded:
"I apologize for the negative experience . Our records show that based on information you provided at the time of application you were initially offered a rate in our Mutual Company. After further examination by our underwriting department, your underwriting score resulted in your reclassification to our standard company and a higher premium. You received a notice advising of the cancellation of your Mutual policy and informed of an offer in our Standard Company. Your Mutual cancellation was scheduled for December 20, 2023, and you were informed of this change and your policy rewritten in Standard Company on November 14, 2023, in plenty of time to avoid Company cancellation. In closing, it is Company billing policy to require 50% of your 6 months auto premium up front with the remainder to be paid within 30 days. After 6 months policyholder in good standing are offered the opportunity to take advantage of our monthly billing option."
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angelo palumbo

November 13, 2023

5  out of  5
rating by angelo palumbo
"Been very satisfied with this office Ms Mitchell has always been helpful an friendly"
We responded:
"Mr. Palumbo, Thank you so much for your kind words. We strive to make each and every customer interaction a family experience. "
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William Jervay

October 26, 2023

5  out of  5
rating by William Jervay
"Every time I need help with my insurance needs they meaning Mr Hargrove's group are there for me."
We responded:
"Thank you so much for your kind words. Whatever the issue never we will always be there to"
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Angelia Kalaboke

September 16, 2023

5  out of  5
rating by Angelia Kalaboke
"This is the best and most consistent customer service I have EVER gotten from a car insurance company. Mr. Keith Hargrove and his staff are always available to answer questions. They also look out for our budget by giving us all of the options to save money. My sister and I are grateful. Really, the service has been just as great in the beginning as it has been for years. You have to experience this level of service. Thank-you Keith Hargrove and staff! -Angelia and Athena Kalaboke"
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Christine McMillan

September 14, 2023

5  out of  5
rating by Christine McMillan
"After having them cover my vehicles for almost 9 years, I still love this agency. Everyone is always so friendly. This last experience occurring today, Cindy was an absolute delight to work with. In less than 5 minutes over the phone, I had insurance transferred from one vehicle to another with Temp ID cards in hand. Thank You to Keith Hargrove's Team!!!!!"
We responded:
"Christine, Thank you so much for your kind words. We strive to hit the mark in each and every customer service encounter and I'm glad we were able to meet your expectations. "
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billcharlene1450

August 29, 2023

5  out of  5
rating by billcharlene1450
"Was a pleasure working with these folks, staff is very prompt and professional!"
We responded:
"Thank you so much for your kind words. We strive to prove ourselves worthy of your trust each and every day!"
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Jason Palmer

August 21, 2023

5  out of  5
rating by Jason Palmer
"Shauna was excellent and you need to give her a bonus!!!!"
We responded:
"Thanks so much for your kind words. Shauna and the rest of my staff is committed to providing top notch quality service. I thankful to have you as a customer."
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d. faulkner

July 20, 2023

2  out of  5
rating by d. faulkner
"Mr.Hargrove was was like all other insurance companies, quick to call back but not willing to insure a home older built before 2000? why even make home improvements,roof , plumbing and other things and wait five days to to hear sorry your house it too old."
We responded:
"Mr. Faulkner, Im sorry we weren't able to assist you with coverage for your home. We, like every other insurer, have to abide by our underwriting guidelines when determining eligibility. We do have other alternatives we can offer you, so please keep us in mind as your search for coverage continues. "
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Morag Betz

July 12, 2023

5  out of  5
rating by Morag Betz
"Following the retirement of my former State Farm agent, Keith Hargrove's staff assisted me in transferring all my policies to his agency. His staff were thorough, informative, and diligent throughout the process."
We responded:
"Mr. Betz, Thank you so much for your kind words. We will continue to provide the same exemplary service throughout our relationship. If there is any other ways we can assist, please let us know."
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Cyndi Bell

June 30, 2023

4  out of  5
rating by Cyndi Bell
"Employees are wonderful and helpful. They explain your policy and answer any questions you may have. Not to mention the rates for car insurance is alright with me. Cyndi Bell"
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Philippe Bailly

May 12, 2023

5  out of  5
rating by Philippe Bailly
"Got a great rate. Significant savings from my previous insurance company. Very helpful and to the point."
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jose angel gonzalez

May 8, 2023

5  out of  5
rating by jose angel gonzalez
"Super patient and informative overall a great experience"
We responded:
"Mr. Angel. First I' like to Thank you from the bottom of my heart for selecting or agency for your insurance needs. Im pleased you had a positive experience and we plan to re-earn your trust and confidence each and every day!"
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Elaine Kirk

May 3, 2023

5  out of  5
rating by Elaine Kirk
"Vanessa at State Farm went above and beyond the perfect description of GREAT customer service! She took the time to send me an itemized copy of what State Farm could offer compared to my current policy. Several companies had tried to call me over a period of time, she was the only agent who actually took the time to sit down and compare rates and send me a written copy of what State Farm offered. Thank you, Vanessa."
We responded:
"Mrs Kirk. Thank you so much for your kind words. Vanessa epitomizes the level of service we strive to provide to all of our customers. I'm so happy you had a positive experience and Thank you for choosing my agency for your insurance needs."
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Ronald Pack

December 7, 2022

5  out of  5
rating by Ronald Pack
"Always answers the phone to help me. Very courteous."
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Dream Til' Design

June 23, 2022

5  out of  5
rating by Dream Til' Design
"Rebecca is an amazing dedicated agent, helped me get set up quickly and efficiently. I can easily say the change was seamless as well as effortless. And saved me so much $$$ I'm very excited with this change in service. And look forward to the continued service with state farm. 😀"
We responded:
"Thank you so much for your kind remarks. We are dedicated to providing the best service to our customers. Thanks again for your kind words"
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Kristie Ward

May 8, 2022

5  out of  5
rating by Kristie Ward
"Great job"
We responded:
"Ms. ward, Thank you so much for your kind words and for choosing us for your insurance affairs. Please know that you can rely on us in your time of need."