State Farm® Insurance Agent Keith Hargrove
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Kendall Hinshaw
April 4, 2024
"Aleesha Bylsma is very knowledgeable and friendly. She answered all my questions and helped me in me time of need. Thank you!"
sabrina h.
April 2, 2024
"Incredibly helpful and makes insurance feel less of a hassle"
"Thank you so much for your kind words and trusting us with your insurance needs!"
Tyler Jordan (Mr.J)
February 15, 2024
"Outstanding service. I recommend agent to everyone."
"Tyler, thank you so much for your 5 rating. I look forward to continuing to serve you."
Ignacia Caviedes
January 26, 2024
"Terrible service. The only good part and helpful individual in this office was Shauna. Got a letter in the mail that my policy was being cancelled, minimal explanations and no elaboration by anyone, only to find out that with the new policy they drafted (without running it by me), I owed an entire 6 month premium upright (while being on auto pay for months prior) and no one felt the need to inform me of any changes. If you want obscene charges, no communication or professionalism by your agent, then stay here but otherwise find yourself a new agent to handle your policy."
"I apologize for the negative experience . Our records show that based on information you provided at the time of application you were initially offered a rate in our Mutual Company. After further examination by our underwriting department, your underwriting score resulted in your reclassification to our standard company and a higher premium. You received a notice advising of the cancellation of your Mutual policy and informed of an offer in our Standard Company. Your Mutual cancellation was scheduled for December 20, 2023, and you were informed of this change and your policy rewritten in Standard Company on November 14, 2023, in plenty of time to avoid Company cancellation. In closing, it is Company billing policy to require 50% of your 6 months auto premium up front with the remainder to be paid within 30 days. After 6 months policyholder in good standing are offered the opportunity to take advantage of our monthly billing option."
angelo palumbo
November 13, 2023
"Been very satisfied with this office Ms Mitchell has always been helpful an friendly"
"Mr. Palumbo, Thank you so much for your kind words. We strive to make each and every customer interaction a family experience. "
William Jervay
October 26, 2023
"Every time I need help with my insurance needs they meaning Mr Hargrove's group are there for me."
"Thank you so much for your kind words. Whatever the issue never we will always be there to"
Angelia Kalaboke
September 16, 2023
"This is the best and most consistent customer service I have EVER gotten from a car insurance company. Mr. Keith Hargrove and his staff are always available to answer questions. They also look out for our budget by giving us all of the options to save money. My sister and I are grateful. Really, the service has been just as great in the beginning as it has been for years. You have to experience this level of service. Thank-you Keith Hargrove and staff! -Angelia and Athena Kalaboke"
Christine McMillan
September 14, 2023
"After having them cover my vehicles for almost 9 years, I still love this agency. Everyone is always so friendly. This last experience occurring today, Cindy was an absolute delight to work with. In less than 5 minutes over the phone, I had insurance transferred from one vehicle to another with Temp ID cards in hand. Thank You to Keith Hargrove's Team!!!!!"
"Christine, Thank you so much for your kind words. We strive to hit the mark in each and every customer service encounter and I'm glad we were able to meet your expectations. "
billcharlene1450
August 29, 2023
"Was a pleasure working with these folks, staff is very prompt and professional!"
"Thank you so much for your kind words. We strive to prove ourselves worthy of your trust each and every day!"
Jason Palmer
August 21, 2023
"Shauna was excellent and you need to give her a bonus!!!!"
"Thanks so much for your kind words. Shauna and the rest of my staff is committed to providing top notch quality service. I thankful to have you as a customer."
d. faulkner
July 20, 2023
"Mr.Hargrove was was like all other insurance companies, quick to call back but not willing to insure a home older built before 2000? why even make home improvements,roof , plumbing and other things and wait five days to to hear sorry your house it too old."
"Mr. Faulkner, Im sorry we weren't able to assist you with coverage for your home. We, like every other insurer, have to abide by our underwriting guidelines when determining eligibility. We do have other alternatives we can offer you, so please keep us in mind as your search for coverage continues. "
Morag Betz
July 12, 2023
"Following the retirement of my former State Farm agent, Keith Hargrove's staff assisted me in transferring all my policies to his agency. His staff were thorough, informative, and diligent throughout the process."
"Mr. Betz, Thank you so much for your kind words. We will continue to provide the same exemplary service throughout our relationship. If there is any other ways we can assist, please let us know."
Cyndi Bell
June 30, 2023
"Employees are wonderful and helpful. They explain your policy and answer any questions you may have. Not to mention the rates for car insurance is alright with me. Cyndi Bell"
Philippe Bailly
May 12, 2023
"Got a great rate. Significant savings from my previous insurance company. Very helpful and to the point."
jose angel gonzalez
May 8, 2023
"Super patient and informative overall a great experience"
"Mr. Angel. First I' like to Thank you from the bottom of my heart for selecting or agency for your insurance needs. Im pleased you had a positive experience and we plan to re-earn your trust and confidence each and every day!"
Elaine Kirk
May 3, 2023
"Vanessa at State Farm went above and beyond the perfect description of GREAT customer service! She took the time to send me an itemized copy of what State Farm could offer compared to my current policy. Several companies had tried to call me over a period of time, she was the only agent who actually took the time to sit down and compare rates and send me a written copy of what State Farm offered. Thank you, Vanessa."
"Mrs Kirk. Thank you so much for your kind words. Vanessa epitomizes the level of service we strive to provide to all of our customers. I'm so happy you had a positive experience and Thank you for choosing my agency for your insurance needs."
Ronald Pack
December 7, 2022
"Always answers the phone to help me. Very courteous."
Dream Til' Design
June 23, 2022
"Rebecca is an amazing dedicated agent, helped me get set up quickly and efficiently. I can easily say the change was seamless as well as effortless. And saved me so much $$$ I'm very excited with this change in service. And look forward to the continued service with state farm. 😀"
"Thank you so much for your kind remarks. We are dedicated to providing the best service to our customers. Thanks again for your kind words"
Kristie Ward
May 8, 2022
"Great job"
"Ms. ward, Thank you so much for your kind words and for choosing us for your insurance affairs. Please know that you can rely on us in your time of need."
John Milks
May 6, 2022
"I have been with Keith Hargrove - State Farm Insurance Agent for a few years now and from the beginning I felt comfortable. Everyone is always professional and courteous. I am not one for phone calls and they accommodate me through email and when I do call in I always get precise answers to my questions. I transferred to this office after having a very bad experience with another agent located in Winter Haven FL. Keith and his team are the reason I'm still with State Farm. Glad I joined the family."
"Mr. Milks. thank you so much for your kind words. Please know that we will always be there for you..anytime..anyplace."
Lisa Antonacci
April 28, 2022
"Keith and the employees are efficient and polite."
"Mrs. Antonacci, Thank you very much for your kind words. Please let me know if we can be of service in the future."
George Sabot
April 8, 2022
"Keith has been awesome best insurance ever hand them for over 10 years."
"Mr. Sabot. Thank you so much for your kind words. We will continue serving you and providing you great service. Your feedback is appreciated."
Lisa Fowler
February 22, 2022
"Keith Hargrove is a very nice man and will help you with whatever you need"
"Lisa, Thank you so much for your kind words and for choosing my agency to handle your insurance needs."
Alex Garcia
September 9, 2021
"Spectacular service. Yan was insightful and professional"
"Thank you so much Mr. Garcia. Providing prompt, accurate and professional service to our customers is our #1 Goal."
Brian Nieves
April 27, 2021
"The niceness people in Lakeland, FL y recommend."
"Bria, Thank you for your kind words. We always strive to put the needs of our customers first. We value your business and appreciate you entrusting us with your insurance needs."