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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lee Hays

April 15, 2026

5  out of  5
rating by Lee Hays
"Great service and quote came in almost half of current coverage"
We responded:
"Lee, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Keith Hargrove’s Team!"
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Mike Zaban

April 6, 2026

5  out of  5
rating by Mike Zaban
"Dunia was incredible to work with. Very informative and got me what I needed quickly and easily. Will definitely recommend her to all my friends and family."
We responded:
"Thanks so much for the amazing review, Mike! We really appreciate your support here in Lakeland . If you ever have any questions or need insurance assistance in the future, we are just a message away! I'll be sure to pass your kind words on to Dunia!"
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Sally Pelg

March 26, 2026

5  out of  5
rating by Sally Pelg
"Conswayla was a pleasure to work with. She is very knowledgeable and made me feel very confident that I now gave the best and right coverage!"
We responded:
"Thank you for the amazing review, Sally! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Jason Atkins

March 13, 2026

5  out of  5
rating by Jason Atkins
"Great service got me the best deal possible saved me almost $200 for 6 months after switching from Progressive."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Cinda Bentley

March 6, 2026

5  out of  5
rating by Cinda Bentley
"Conswayla was PHENOMENAL! I switched just because of the great customer service she gave on the quote!"
We responded:
"Thank you for the amazing review, Cinda! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Devon Shipe

March 5, 2026

5  out of  5
rating by Devon Shipe
"This State Farm has been fantastic but Becky specifically is absolutely wonderful to work with. She is always extremely responsive, helpful, and takes the time to answer any questions we have. It’s clear she truly cares about her clients and making sure everything is handled quickly and correctly. Great customer service like this is hard to find these days, and we really appreciate all the help Becky has provided. Highly recommend working with her if you need insurance assistance!"
We responded:
"Devon, Thanks for the kind words! Hearing that your experience went well really makes our day. We're always happy to assist so don't hesitate to reach out to us if you need anything. Thanks again and we look forward to seeing you again soon."
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Janet Shupe

February 18, 2026

5  out of  5
rating by Janet Shupe
"Keith is the best! He is very patient, answered all of my questions and he is very nice. I talked to Cindy, a couple of days later, and was very helpful and nice."
We responded:
"Mrs. Shupe, Thank you so much for your kind response. We're always happy to help look forward to seeing you again."
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Tony Kennedy

February 10, 2026

5  out of  5
rating by Tony Kennedy
"I had an amazing experience working with Conswayla at State Farm! She was incredibly knowledgeable, patient, and thorough in helping me find the perfect car insurance quote. Not only did she explain all my options clearly, but she also made sure I got the best coverage at a great rate. Her professionalism and genuine care made the entire process smooth and stress-free. I truly appreciate her dedication and highly recommend her to anyone looking for top-notch insurance support!"
We responded:
"Mr. Kennedy, Thank you so much for in depth and sincere 5 star review. I'm happy we were able to provide you with the hassle-free insurance experience that you deserve! We're here for you."
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Nancy Deming

February 4, 2026

5  out of  5
rating by Nancy Deming
"Conswalya was awesome! Had car insurance with Progressive and State Farm beat that price for same coverage by about $165.00 per month. Thank you Conswayla"
We responded:
"Mrs. Deming, we're happy that we could help you. Conswayla spoke to me and expressed how fulfilling it was for her to help you save money and obtain great coverage. Welcome to our family."
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rawdi Wade

January 30, 2026

5  out of  5
rating by rawdi Wade
"Amazing, the receptionist helped fix my problems here in Florida when my agent is in Indiana."
We responded:
"Thank you so much for your kind words and 5 star review. Please let us know if we can be of further assistance."
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Chequise Blake

January 26, 2026

5  out of  5
rating by Chequise Blake
"Agent Conswayla was very great to work with very informative and knowledgeable with info about auto policies. Found a GREAT price :)"
We responded:
"Thank you so much for your kind words regarding the service you've received. We want our customers to experience the best service to accompany the best price."
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Van Nguyen

January 26, 2026

5  out of  5
rating by Van Nguyen
"It’s been a pleasure working with them. Keith, Cindy are highly responsive and consistently attentive to every request. I highly recommend them."
We responded:
"Thank you for your kind words Mr. Nguyen. We're happy to hear we've met your expectations and we will continue to do so."
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Nicole Phillips

January 16, 2026

5  out of  5
rating by Nicole Phillips
"Conswayla was great to work with for both our auto and life policies. She was knowledgeable when it came to answering our questions regarding IUL policies and protecting our assets."
We responded:
"Hi Ms Phillips. Thank you for your great review and Im glad we could help you with your insurance needs. "
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Barbara Baker

January 13, 2026

4  out of  5
rating by Barbara Baker
"There ok I'm not sure if they qualify as one of the company's that rip you off since everyone says that we're all getting over charged with car insurance i did pay less at the side of road places like garland might call and see what they offer"
We responded:
"Hi Ms. Baker. Give us a call. We would be happy to provide you with a quote"
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Tiffany Bee

December 22, 2025

3  out of  5
rating by Tiffany Bee
"I sent this email and still never heard from them.... this was my experience with them. State Farm Team, I am writing to share a concern regarding one of your agents, Conswayla. When I first became a State Farm customer, she was extremely helpful in ensuring I received the best possible savings. Because of that positive experience, I would often request to speak with her directly when I called. I am not sure if this caused any issue, but over time it appeared that my calls were consistently transferred to other representatives. That was completely fine with me. However, during a conversation this morning, I experienced an interaction with Conswayla that I found unexpectedly rude and unprofessional. Her tone toward me was unusually strong and dismissive, and it gave the impression that she did not want to speak with me at all. This type of interaction is not reflective of the customer service I expect from State Farm. As a result of this experience, I no longer feel comfortable working with this agency and have transferred my policies to a different State Farm office effective today. I believe it is important to share this feedback, and I hope this matter will be addressed appropriately. Thank you for taking the time to review my concerns. I wish your agency continued success."
We responded:
"Hi Mrs. Bee, I'm sorry I missed your original post. Tech issues on our end disrupted my access. In any event I apologize for any inconvenience you may have encountered with my office as we handled your service transaction. I'm happy you've found another agent and wish you the best."
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Athena Garris

November 19, 2025

5  out of  5
rating by Athena Garris
"This office has been my go to for years Consewayla is Amazing. Always up front and always looking for the best deal"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jamie Gardner

September 25, 2025

1  out of  5
rating by Jamie Gardner
"Sell you insurance for 1 price then raise the rates 2 weeks later to what they want to charge you. Then they lie and say they can’t find a policy that you had. Cancel fast go to progressive"
We responded:
"We've reviewed our records and cannot locate you as having requested an auto policy from our agency. Nevertheless, we’re sorry to hear that your experience with any State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to understand and address your concerns. Please reach out to us directly at your earliest convenience."
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Jenna Gendron

July 29, 2025

5  out of  5
rating by Jenna Gendron
"Rebecca was amazing. She was very responsive and answered all our questions to get our daughter insured and protected. Thanks again Rebecca ⭐️⭐️⭐️⭐️⭐️"
We responded:
"Rebecca and I are thankful for your review of our service. We will work hard to maintain your trust."
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Alexcious Hogan

July 24, 2025

5  out of  5
rating by Alexcious Hogan
"I genuinely love conswayla personally she was very helpful and very supportive of helping switch from geico who were ripping me off $329 a month im truly pleased i was lead to her not only has she just made a sale but she made me feel comfortable to call whenever i feel the need to ask questions thank you conswayla Mitchell"
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Brandi Hess

July 24, 2025

5  out of  5
rating by Brandi Hess
"Rebecca is a LIFESAVER! After finding out I needed to change my policy, I was able to get a hold of her quickly, she worked fast to get the new quote over and made the change for me without a hassle. 10/10 Would use Rebecca again!!"
We responded:
"Thank you for the amazing review, Brandi! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Molly Tran

July 23, 2025

5  out of  5
rating by Molly Tran
"Have been with this firm for years and they are always super nice and helpful, special shoutout to Conswayla!"
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Terri Lane-Oglesby

July 21, 2025

5  out of  5
rating by Terri Lane-Oglesby
"It took me sometime before I could get back in contact with them after a few emails (that was on me). Once I did, the prices was smooth and easy. The lady I worked with, Victoria, was patient with me while I looked for and answered her questions. My quote is beyond fair and I am happy that I switched over."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Yamira Bordas

July 18, 2025

5  out of  5
rating by Yamira Bordas
"Victoria was great and it made the process very easy! So happy to be back with State Farm!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Sherida Jones

July 17, 2025

5  out of  5
rating by Sherida Jones
"Saved us $85 from using Allstate, great customer service as well"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tracey Qualls

July 11, 2025

5  out of  5
rating by Tracey Qualls
"Rebecca was so helpful and made the switch very easy."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"